Last updated: January 5, 2026

Flat Rate Express Livestock: $30.00 Australia-wide.
Coverage: We ship to VIC, NSW, QLD, SA, and ACT.
Biosecurity Exclusions: Due to strict quarantine regulations, we do not ship live snails to the Northern Territory, Tasmania, or Western Australia.
Service: All orders are sent via Australia Post Express to ensure the shortest possible time in transit.

We take the stress out of shipping live aquatic life by exceeding industry standards:

Climate Control: Every order is shipped inside a high-density insulated thermal esky to protect your snails from extreme temperature fluctuations.
Advanced Gas Exchange (Breather Bags): We use specialized breather bags that allow oxygen in and carbon dioxide out.
Water Volume Note: Please do not be alarmed by the low water volume in your transit bags. Breather bags are designed to work with a small amount of water (approx. 150ml–200ml per snail) to maximize the surface area for gas exchange. In contrast, a traditional non-breather bag would require 500ml+ of water and a large pocket of stale air, which is far less stable for the animal.
Water Quality & Safety: Every shipping bag is treated with Seachem AmGuard, a powerful ammonia binder that remains active for up to 72 hours.

Livestock Dispatch Days: We dispatch live specimens on Mondays and Tuesdays only to prevent snails from being held in sorting depots over the weekend.
Order Cut-off: Livestock orders placed after 1:00 PM Tuesday will be held for dispatch the following Monday.
Weather Holds: Shell & Fin Aquatics reserves the right to delay dispatch if extreme heat (35°C+) is forecast. You will be notified via email if a weather hold is placed.

Authority to Leave (ATL): All items are sent with Authority to Leave. It is the buyer’s sole responsibility to ensure the parcel is collected from the doorstep immediately upon delivery.
The 1-Hour Window: Regardless of ATL, the unboxing video required for a DOA claim must be filmed and sent within 1 hour of the official Australia Post delivery timestamp.
Approved Addresses Only: We ship to residential or business street addresses and Post Offices (Parcel Collect) only.
No Parcel Lockers: We do not ship to Parcel Lockers as the lack of ventilation and temperature control creates a significant risk to livestock.
Replacement Shipping: In the event of a verified DOA where a replacement is requested, the buyer is responsible for the new Express Shipping fee ($30). Original shipping fees are non-refundable.

Shipping Policy